Highlights of IDC DX ANZ Summit 2020


Last October 14, we held the IDC DX ANZ Summit 2020. Powered by IDC Arena, it featured thought leaders and recognized the region’s digital luminaries. To begin with, Louise Francis, Research Director for IDC Australia and New Zealand, opened with a fantastic keynote on digital transformation. She gave advice on how organizations can thrive in the Next Normal by citing relevant IDC research. Particularly, in June 2020, 42% of ANZ enterprises shared with IDC that investing in technology is a critical priority. Lastly, she outlined what it will look like in 2021 and where digital leaders need to focus their investment for the greatest gains.

Afterward, Hewlett Packard Enterprise’s Director – Global Ecosystem Sales Niranjan C and Wipro Limited’s General Manager and Global Practice Head for VirtuaDesk Seshu Venkata focused on the benefits of a Future of Work. They emphasized the importance of a hybrid, secure, scalable, and collaborative solution that will lead to a resilient enterprise.

Thoughtful Conversations About DX

Meanwhile, Nick Whitehouse and Jean Yang from McCarthyFinch reflected on the impact COVID-19 has had and how they’ve pivoted to focus on leading the industry and driving change. They shared insights on how to leverage the diversity of roles in a team to collaborate for creating disruptive innovation. Furthermore, they addressed the issue of articulating a vision to decision-makers and influencers where there is no prior roadmap.

Niall Keating, General Manager of Sportsbet, and Armin Nehzat, Digital Technology Manager of Nestlé, talked about data and transparency. Specifically, they tackled how these can help build a foundation for customer experience. Moreover, they delved into the importance of building a curiosity-led culture. In summary, they mentioned that there should be a focus on people to deliver brilliant digital experiences for customers.

On the other hand, the roundtable discussion featured Neville Vincent, Vice President of South Asia-Pacific at Nutanix. He spoke with IT leaders and decision-makers on how they can build modern hybrid cloud-enabled infrastructure. Finally, he highlighted the significance of a seamless experience across cloud, edge, and traditional platforms.

Overview of IDC DX ANZ Awards Winners

After briefly introducing the finalists for each category, we awarded this year’s Champions of the Digital Arena. Non-bank lender, GetCapital went home with two awards – the overall award for Digital Disruptor of the Year and Omni Experience Innovator. On the flip side, New Zealand supermarket chain Countdown took home the overall Digital Transformer Award.

New Zealand Inland Revenue also won two awards, taking out the Information Visionary and Operating Model Master categories. Other winners included New South Wales Police Force, Newcrest Mining, and Auckland Council who all distinguished themselves for their discernible and measurable excellence in digital transformation. Additionally, the Special Award for Resiliency was awarded to the City of Port Phillip – Film Fest. Indeed, the IDC DX ANZ Summit 2020 was an event to remember.

Sessions from the IDC DX ANZ Summit are available on-demand at IDC Arena – a game-changing virtual events and content platform which re-imagines the future of events for the IT industry. For early inquiries on how to deliver your content via IDC Arena, contact your IDC account manager. On the contrary, you may email [email protected]